搬瓦工提交工单遇到机器人客服 Martin C 回复怎么办

搬瓦工提交工单之后，有时候可能会遇到机器人客服回复，也就是一个叫做 Martin C 的客服。这个客服常常答非所问，反正也不回答你的问题，就是一个自动回复。通常会在提交工单半小时左右机器人客服会出来回复你，告诉你需要选择对应的服务，或者是根据你的提问自动匹配一个回答给你。如果我们还是需要进一步联系客服，那么我们可以看看本文提供的方法。

相关教程：《搬瓦工 VPS 使用过程中遇到问题提交工单联系客服教程》

一、搬瓦工工单机器人客服回复

今天正好有些问题想咨询一下搬瓦工客服，提交工单之后，遇到了机器人，所以在此记录一下。一般来说 Martin C 机器人客服会回复类似下面这样的内容：

Hello,

It looks like you have more than one active service in your account.

When you submit a ticket, our system performs many diagnostics tasks on the selected service, and based on the results ticket is directed to the appropriate department.

In order for us to be able to help with this request, please submit a new ticket via our website and select the appropriate service from the drop-down list of services on your account.
Once we receive the ticket with service selected we will be able to act upon it.

If your question is not about a specific service, please simply reply in this ticket, and we will be happy to assist.

Note: I am a robot and my reply is based on the information provided in the ticket, as well as diagnostics data I have access to.
If your request was not properly addressed, please reply in this ticket and one of our engineers will take a look.

Thank you.

Martin C
Bandwagon Host / IT7 Networks

注意，回复里的“Note: I am a robot and my reply is based on the information provided in the ticket, as well as diagnostics data I have access to.”就是说是机器人客服在回复我们。

二、搬瓦工遇到机器人客服怎么办

那么怎么办呢？如果我们遇到 Martin C 回复我们，但是我们所希望的答案并不是 Martin C 根据知识库提供的答案，这种情况下，我们可以直接再次回复工单即可。

我们可以直接把提问复制粘贴一下再次回复到工单里，或者是随便回复点什么内容，然后就会有人工客服来处理你的工单，回答你的问题。

一般来说可能会需要等待 24 小时左右会有人工客服回复。

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